Big news from Southern Ontario's oldest renewable energy and wind power installer - they are restructuring. To deal with increasing demands and maintain a top level quality of service the company will be moving toward a more centralized transaction processing system.

Some ask why, when they have survived past all of the other startups that came and went. The reason is simple, the amount of time it takes for oversight and quality control is starting to become a hassle for customers. Long waits while equipment is tested by the install team when they are not out installing. So the quality assurance will be separated from the installation team. Long waits for specialized components to be shipped in - which the sales team has been doing. So the sales team will be separated from shipping/receiving.

These ideas are not new, but they are new to Niagara Windpower Inc. where a small-scale "Mom and Pop Shop" feeling has been maintained. This restructuring reflects efficiency strategies used in big business. Big business is what some customers are expecting when they walk in the door, but rather than a retail experience they receive a personal experience not unlike buying a home or a car. That personal experience will still exist alongside the simplified sales system for people that cannot make it into the office or arrange a meeting with an associate in their region.

It'll be an improved experience at Niagara Windpower Inc. in 2010, with more grants, incentives, and tax breaks.